Challenging the stereotypes of a leasing broker

Bucking the trend: How Carparison puts transparency first in a traditionally murky industry

Let's face it – the automotive world doesn't exactly have the shiniest reputation. For years, brokers kept their commission cards close to their chest, leaving customers completely in the dark.

That's where we come in.

Carparison burst onto the scene in 2018 to make leasing as simple as ordering a new toothbrush (but a lot more exciting). Offering a wide range of lease deals across multiple manufacturers and models, we operate with complete transparency.

No hidden fees, no confusing jargon, and definitely no murky commission structures.

It's a pretty straightforward approach, really. But in an industry that's traditionally been anything but, straightforward is revolutionary.

So, what makes us different from all the other leasing brokers out there? Let's find out.

How Carparison challenges the stereotypes of a leasing broker

Quality customer service is at the heart of our business

Shopping for a car online doesn't mean sacrificing the personal touch.

At Carparison, we've flipped the tired industry stereotype of brokers who only care about closing deals. Instead, we put customer service at the centre of everything we do - and we've got the awards to prove it.

We've earned Feefo's Platinum Trusted Service Award every year since 2023, including 2025. This accolade isn't just a shiny badge; it's based entirely on customer reviews and recognises consistently outstanding service that you can actually rely on.

Behind the scenes, our procurement specialists work tirelessly to secure and advertise the very best lease deals on the market.

Meanwhile, our leasing consultants focus on finding you the perfect car at the best price, with flexible financial options and terms tailored to your individual needs.

Need to speak to someone? Our team answers calls in an average of under 30 seconds. 

We're here to make your leasing experience as smooth as possible.

We’re improving representation of women in the automotive industry

The automotive industry has a gender problem. For decades, it's been male-dominated, from sales teams to marketing campaigns, leaving many women feeling intimidated or overlooked when it comes to cars.

The issues run deep: dealerships staffed predominantly by men, manufacturer marketing that barely acknowledges female drivers, and a culture that can make visiting a showroom or a garage feel unwelcoming for women.

At Carparison, 47%* of our team identify as female. Since March 2023, we've offered customers the option to speak exclusively with a female member of our team – a small but significant step toward making car leasing more inclusive and accessible for everyone.

We're not claiming we've solved the industry's representation problem, but we're committed to being part of the solution.

Fair representation matters, and female drivers deserve to feel just as comfortable and confident throughout the leasing process as anyone else.

*Number representative of permanent employees, both full time and part time. 40% of senior management identify as women.

We’re transparent in how we make our money

Most brokers hate the idea of showing customers how much commission they earn. In 2020, a Broker News poll found that 77.8% of brokers voted against displaying commission. The secrecy was the industry standard.

Not for us. 

Carparison became the first leasing broker in the UK to offer full commission disclosure online for both personal and business contract hire agreements.

Why? Because trust isn't built on hidden fees and vague pricing. Our customers deserve to know exactly what they're paying for and where their money goes.

Fast-forward to November 2024, and the industry caught up. A landmark Court of Appeal ruling changed everything: brokers must now disclose commission and get informed consent from customers before receiving payment from lenders. This applies to both consumer and business deals.

While other leasing companies scrambled to figure out their next move – some even pausing operations – we carried on as usual.

We'd been doing this for years. Our pioneering approach to transparency wasn't just good ethics; it turned out to be good preparation.

The ruling has set a new gold standard for the industry, and we're proud to say we were already there. 

Full transparency isn't a compliance checkbox for us – it's how we've always done business.

We have in stock lease deals 

Need a car quickly? Our in stock car lease deals are ready when you are.

Factory orders definitely have their place – perfect if you want to customise every detail from paint colour to trim level and optional extras. But the trade-off is waiting time, often several months before delivery.

Like other brokers, we offer these built-to-order options, but our in-stock collection gives you another road to take. These vehicles come in popular specifications and colours, already built and waiting for their new home.

The best part? You could be driving away in just a few weeks instead of months.

In stock deals often come with added benefits too – special offers and competitive pricing that make them not just faster, but frequently more affordable as well.

EVs galore

Let's be honest, everyone's talking about going electric. But that price tag? Ouch.

The EV world moves at lightning speed (pun absolutely intended), with tech updates coming faster than you can charge a battery.

Buying one outright? That once new tech becomes outdated in a matter of years.

That's where our electric car lease deals come in clutch. We've got competitive offers that make driving an EV actually affordable. Lease for a couple of years, hand it back, then upgrade to something with even fancier tech.

No commitment issues, no outdated tech. Just you, looking cool in the latest electric ride without emptying your bank account. Win-win.

We don’t hide any costs

Let's talk money – because we know that's what really matters. You’ll find no sneaky “surprise” fees when you lease with Carparison.

Yes, most of what you'll pay comes from your initial payment and monthly instalments. But there are other costs you should know about upfront: arrangement fees, maintenance packages (if you want them), fair wear and tear conditions (if you exceed fair wear and tear), and those excess mileage charges (if you go over your limit).

Sometimes delivery fees may apply to your order, but we'll always tell you before you sign anything. No nasty surprises when the invoice arrives.

Leasing should be exciting, not stressful.

That's why we break down every single fee in plain English, showing you exactly what you're paying for. Even better, some costs are completely avoidable if you take good care of your car and choose the right mileage for your lifestyle.

Breaking the mold, not the bank

At Carparison, we're not just another leasing broker – we're proving that the automotive industry can do better. 

We’re not scrambling to adapt to changing regulations and consumer expectations, we've been living our values since day one.

From pioneering commission transparency years before it became law, to offering female-only consultations in a traditionally male-dominated space, we're not afraid to challenge industry norms.

We launched in 2018 with a simple mission: putting the "ease" in your next car lease. And that's exactly what we continue to do.

So why settle for the same old leasing experience when you could choose the broker that's changing the game? Your perfect lease deal is just a few clicks away – and we'll be transparent about every detail along the way.

That's the Carparison difference.