Reviews

Good and easy process with Carparison

It was a smooth process with Carparison, with good information flow during the selection and contract signing process. The perhaps "missing" part was that once the contract was signed and the process continued to the dealer providing the car, the updates and information ended, with no updates on expected delivery dates or the posterior confirmation. I did call Carparison a couple of times, but as this was outside their system, they had no updates to provide. This is, possibly, the part of the process to improve, as it is always useful to know, in advance, the expected delivery date.

Good service

Reasonably good service

Feedback on My Vehicle Order Experience with Caparison.

My experience with Caparison has been a mix of strong initial service and significant operational challenges, culminating in a delivery that was rescued by individual effort. The sales process to place the order was very positive. However, significant issues began immediately after. The vehicle was promised as ex-stock, but the process quickly encountered delays. Despite an email on December 9th confirming the order was proceeding with a promised 2025 delivery, communication broke down. Multiple calls for updates yielded little information, until a random email stated the vehicle would not, in fact, arrive in 2025. Promises that logistics would contact me were not kept, and my follow-up emails went unanswered. The administration phase was equally frustrating. It required a director’s extensive involvement over a full afternoon to resolve issues uploading my driving license and passport due to software problems on Caparison’s end. This further pushed the delivery into 2026. The logistics communication was contradictory and confusing. I received a call with a registration number and a new delivery date of January 19th, 2026, only to later receive an email placing the order "on hold." The redeeming factor in this process was the final intervention by Steve Bridges. His direct involvement and ownership of the issue were the only reasons the delivery proceeded. He successfully secured a final delivery date of January 21st. Overall, the experience felt disjointed, as if the left hand did not know what the right hand was doing. The lack of proactive, clear, and consistent communication was the most significant failing. Were it not for the appeal of the Polestar 4 and the specific package offered, I would have cancelled my order and returned to my previous brand. I hope this feedback is useful for improving processes for future customers.

Dirty car no opportunity to leave feedback.

Once i rang up to follow up on things staff were very helpful but i feel that there should have been more communication as to progress of the order. The handover was awful. The car arrived dirty and when i asked for it to be cleaned the driver went off and came back a few mins later saying he had spoken to his manager and been told to tell me to take it or reject it!!! There was also no opportunity to note this on the delivery tablet.

Excellent feom start to finish

Car arrived with a crack screen,suppose time be repaired 3 days later, still waiting for repair?

Nice little car

All smooth and nice. Recommended

Leasing made easy

I was worried about moving from ownership to leasing. I was guided through the process by the Carparison staff who organised my new lease and kept me informed every step of the way. My new Polestar 4, was delivered 2 days ago,, Only 4 weeks since I began the process

Really friendly, easy, efficient and helpful

All Good!

Excellent communication and smooth process at a very keen price.

Excellent and highly recommended

Honest, fast and professional. Always knew the answers and very quick to reassure when required

New Polestar

Very easy to deal with, less than 3 weeks from ordering the car to delivery.

Excellent Customer Service

This is the 1st time I have leased a company car so i had many, many questions which they were very responsive to. Carparison customer service were exceptional throughout the process.

Polestar 4 procurement

Cian provided an outstanding service and kept me up-to-date at every stage of the car procurement journey. His honesty, transparency, and excellent customer service truly enhanced the experience.

Good service

Your service was good. But the only thing which bothered me was the arrangement fee which you took from me to proceed further. You already get brokerage from the funder/sponsor which they recover your brokerage from me during the contract. I think you should reconsider your arrangement fee because it puts extra burden on our pocket.

delivery was smooth and easy

Thank you carparison

good communication each step of the vehicle order and delivery process, would definitely recommend!

Excellent service

All very good from start of enquiry to delivery of vehicle Would definitely recommend, and use again Thank you

Simply excellent!!

Excellent from start to finish. I was kept up to date about every stage from my order to delivery. 5 stars for sure!

Order to delivery was a breeze!

I really liked the warm and friendly communication down the phone from the Carparison team members from start to finish. Marcus in Sales, Lauren, and Sophie? in Customer Service were all great to talk to and really helpful as and when I needed information or reassurance. I thought the process was clear and easy to follow all the way through, online and with all the emails etc. I was however led to believe it would be a 3 week delivery schedule as stated on the website, and by the team members. Maybe because of the Christmas period, plus some logistical challenges from Polestar relocating the fleet, it turned out to be over 4 weeks in the end which was a shame after all the efforts I made to communicate my needs and make good on your promises. But that was the only criticism I had with the whole 'jouney' from ordering to delivery day so thanks very much.