Disputing end of car lease charges
Don't agree with the charges? You have options.
If your car comes back with damage assessments, missing item charges, or excess mileage fees that you think are unfair, you don't have to just accept them.
Your right to dispute
If your finance company is a BVRLA member (and all reputable ones are), you have the right to challenge any charges you believe are incorrect.
The key thing to remember: you need to act on collection day.
What to do on the spot
When the assessor presents their report, read it carefully before signing. If you disagree with anything, make sure you note your objections directly on the report.
Don't just sign and hope to sort it out later – once you've signed without comment, it becomes much harder to dispute charges afterwards.
The independent assessment process
If you've flagged your concerns on the collection day report, you can then arrange for an independent engineer to re-examine your car.
This engineer's assessment will be final – if they agree with you, any disputed charges will be refunded in full. If they side with the original assessment, the charges stand.
Worth knowing
While you have every right to dispute charges, it's worth considering the cost of an independent assessment against the charges you're disputing.
Sometimes the engineering fee might outweigh the potential saving.
That said, if you genuinely believe the charges are unfair – particularly for larger amounts – it's worth pursuing.