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4.8/5
Independent Feedback based on 1991 verified reviews.
Good service
Very friendly and hepful.
Thank you so much for your review, we are thrilled that you were happy with our service. We really hope you continue to enjoy your new car! Best wishes, Jasmine
Excellent customer service and support
The whole team from initial contact through to delivery of vehicle were fantastic. They responded quickly, provided regular and informative updates. We were very impressed with their service and friendly, professional manner.
Thank you for taking the time to leave this lovely review, we really do appreciate it! We're so glad you enjoyed the experience with us. If you need anything in the future, please do let us know. Best wishes, Lauren.
Best deal from the best team
Easy and transparent process, amazing team and quick to answer all questions. Plus, the offer was amazing, leaps and bounds better than the next closest competitor
We’re so pleased that everything went smoothly for you! Thank you for taking the time to share your feedback and we wish you the very best with your new car. Best wishes, Jasmine
Best leasing company we've used, highly recommend!
I have to say prob the best leasing company we have used, Simon who dealt with us was fantastic, service from start to finish was hassle free and communications/updates where perfect.
Thank you for taking the time to leave this lovely review, Simon is thrilled to receive your kind words! I'm so glad our attention to customer service shone through for you and that you had a good experience with us. If you do need anything at all, please do let us know and we'll be happy to help. Happy driving! Best wishes, Lauren.
Great service and great people.
Simon and Lauren were great, talked me through everything and answered all my questions. They made sure I got exactly what I wanted at a great price.
Thank you for leaving this lovely review, Simon and I really do appreciate it! If you need anything from us in the future, please do let us know. Happy driving! Best wishes, Lauren.
Car leasing made easy
Front start to finish - easy process and the best help on every step - thank you
Thank you for taking the time to leave this review, your kind words really do go a long way. I hope the car is treating you well, however if you need anything in the future, please do let me know. Many thanks, Lauren.
Problems are inevitable, but Carparison did their best to be helpful
They advertised a vehicle that turned out not to be available. Signing contracts turned out to be a bit of a mission. There was very little information available about the vehicle when it was delivered. In my experience, these are standard problems with vehicle leasing companies because of the level of indirection involved in the transaction: the customer deals with an organisation that does not provide either the car or the finance. However, Carparison staff did their best to be helpful and sort out problems.
Thank you for your kind and thoughtful feedback. Having reviewed your timeline, I can see your original enquiry was on an offer that the funder ended before we could secure a quote for you - which, while unavoidable, is understandably disheartening. Thank you for bearing with us while we found you an alternative! It is important that you are fully comfortable with your new car. If this wasn't sufficient at vehicle handover, we are happy to request additional support from the supplying dealership. If that is of interest, please reach out to us at contact@carparisonleasing.co.uk and we will see what we can do! Thanks again for your patience and understanding - we're all wishing you many happy miles in your lovely, new ORA. Best wishes, Sarah
Excellent service the delivery let it down slightly
From my first interaction with car parison I was 100 pleased With the service there communication is second to none they have the best deals around ordering was simple and I was kept updated with everything I will 100 percent recommend and use carnation again my only disappointment was I did not receive a call 1 hour before the vehicle was delivery as stated the car also came dirty particularly outside and finger prints all over the info screen and also a dirty trade plate was left in the back of the car the driver who delivered it didn’t seem that intrested in anything and just couldn’t wait to leave so for the delivery I have knocked it down to 4 stars other than that everything was spot on and i look forward to use them again soon
Thank you so much for sharing your feedback and for such a kind review in light of a dissatisfying delivery experience. We appreciate you letting us know as the vehicle was listed as clean on the delivery paperwork. We will refer this back to the supplying dealer as we would also expect far better. If you do need any further information on the vehicle in light of the handover, please do let us know at contact@carparisonleasing.co.uk and we will happily request this for you. We are sorry that has understandably dampened the arrival of your new Volvo and we're wishing you many, many happy miles now it is safely with you. Best wishes, Sarah
It's no problem at all and that is so great to hear. Thank you for your understanding and we look forward to hearing from you again in future. Take care for now, Sarah
Great deal and excellent customer service throughout. very impressed.
Good Morning, thank you so much for leaving us this review, your kind words are much appreciated. We hope you're enjoying the car! If we can help with anything in the future, please do get in touch. Kind Regards, Courtney
Very smooth service, whole process from order to delivery 3 weeks
It was a very smooth transaction. There were no issues with any part of the application process or car delivery. The whole process took 3 weeks, less than it took our local dealer to refund the deposit on an order we placed 7 months ago.
Thank you very much for your review. We are so pleased that we were able to get your car to you in your required timeframe. Happy driving! Best wishes, Jasmine
Very good
I found them very good to deal with
Quality check the car before delivery. I had an issue with the car that hasn’t been solved yet.
Thank you for sending us your feedback and for calling in yesterday to inform us of the rattling noise in your cabin - we are incredibly sorry that your car has arrived with you in less than perfect condition. Upon taking the car to your local dealer, the issue will be investigated under warranty - but we do appreciate the extra hassle involved. We will let the supplying dealership know as it should have been picked up in their pre-delivery inspections. Our sincere apologies once again and thank you for your understanding in the circumstances. Best wishes, Sarah
It is a pleasure to help and we very much understand your concerns. It is also very helpful that we know what you're dealing with as it ensures we choose the right partners going forward. Most importantly, we are sorry that you feel let down by the aftersales support received - although our power over the process is limited, our intention is to delight customers and we are genuinely sorry you feel this hasn't been the case. Our team will be in touch with the supplying dealer today to advise of your circumstances and what usually happens is they agree to reimburse any applicable additional miles if you exceed your mileage limit at the end of your term. It can be trickier with warranty issues as these aren't noted on the delivery paperwork. But as we think this should have been picked up by them during the pre-delivery checks, we will do all we can for you here. I am advised that we are accustom to a bit of a wait for a response, so want to reassure you that we're working on this for you and will let you know as soon as we hear from them. Our advice would be to proceed to arrange the repair as soon as possible, but we can understand you wanting to wait on the verdict here before doing so. We are able to book this in on your behalf, but it does entail a bit of back and forth to ensure the dates suit both you and the dealership - so our experience is that it becomes more of a hindrance and a help. We are happy to do so, so please let me know if we can assist. It is incredibly disappointing for a new car to arrive in less than perfect condition, and it isn't what you or we signed up for. So we are at your side to assist as far as we can and for as long as you need us, so please do stay in touch - either through your Customer Experience Agent, Lauren, or through contact@carparisonleasing.co.uk. Best wishes, Sarah
Great service from start to finish
Excellent service throughout the process.
We’re so pleased that everything went smoothly for you! Thank you for taking the time to share your feedback and we wish you the very best with your new car. Best wishes, Jasmine
Excellent service
Excellent and very patient service from Carparison. Very friendly and helpful service
Thank you for your recommendation. We are thrilled you enjoyed your experience with us and we really hope you continue to enjoy your new car. Best wishes, Jasmine
Everything was spot on,all the team at Carparison were more than helpful. Can't recommend them highly enough.
Thank you so much for leaving us this review, your kind words are much appreciated. We hope you're enjoying the car! If we can help with anything in the future, please do get in touch. Best regards, Jasmine
Really helpful and personal service; thank you.
Good Morning - Thank you so much for your kind review. It was a pleasure to assist you and if we can help with anything in the future, please do get in touch and we'll be happy to help! All the best, Courtney
Great service
Great service, friendly staff keeping me up to date throughout the process.
Hi both - thank you for taking the time to leave this lovely review, I'm so glad you had a positive experience with us at Carparison. I hope the car is treating you well! If we can do anything to help in the future, please do let us know. Many thanks, Lauren.
Recommended- very good customer service
Helpful and very good communication
Thank you for leaving your feedback, it means a lot to us. It was a pleasure to assist you and if we can help with anything in the future, please do get in touch and we'll be happy to help! All the best, Lauren.
Highly recommend
Hadn’t heard of this company before stumbling upon the website by accident. By far the cheapest leasing deals from at least 6 other large websites I found. I took delivery of my car last Monday, just 3 weeks after first submitting the application. Would definitely recommend and use again, comms were great throughout and the form filling was all digital.
Thank you for taking the time to leave this review Edward, I'm so glad to hear you had a positive experience with us! Ensuring our customers have a positive experience with us is at the core of our business, so it's incredibly gratifying to hear that you have found this to be the case. We wish you all the best! Many thanks, Lauren.
Brilliant personal service, couldn't have been anymore helpful and made everything very simple to follow. Good comms and everything very smooth.
Hi Brendan - thank you for leaving such a lovely review, we really do appreciate you taking the time to write it. I hope the new car is treating you well, however if you need anything further from us, please do let us know. Best wishes, Lauren.