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Reviews
4.8/5
Independent Feedback based on 1991 verified reviews.
Outstanding Service and Hassle-Free Leasing Experience
From start to finish, the service I received from The Carparison Group was exceptional. The team was professional and friendly and went above and beyond to ensure a smooth and stress-free leasing process. Communication was clear and timely, and every question I had was answered promptly and thoroughly. I felt supported and informed throughout, and the entire process was far quicker and easier than I expected. Truly top-class service.
Thank you so much for leaving this superb review, what a lovely end to a Monday! We're so pleased you had a good experience with us, we work really hard to ensure the process is as seamless as possible so I'm thrilled that this effort has been reflected in your order. I hope you're enjoying your new car! If you need anything in the future, please do get in touch. Best wishes, Lauren.
Exemplory service - impressed!
Excellent service from Carparison throughout the buying process. Pro-active communication, friendly and knowledgeable. Really impressed and would definitely recommend to others looking to lease a vehicle.
Thank you for your kind words. Providing excellent customer service is at the heart of our business, and I’m so pleased that you found this to be the case. It was a pleasure to assist you and if we can help with anything in the future, please do get in touch and we'll be happy to help! All the best, Courtney
A broker to recommend
First class response to a leasing ‘newbie’ - always polite attentive and supportive. Did what it said on the tin!
Good Morning Diana and Derek, thank you for leaving this lovely review. I'm so glad you had a good experience with us - if you need anything in the future, please do let us know. Best wishes, Lauren.
Great Service
Great service. Really easy to talk when discussing what I wanted. The deal I got was brilliant and the car is fantastic
Hi Gavin, thanks very much for the lovely feedback. We're delighted that we helped find you the right car and we hope you're enjoying it! All the best, Courtney
Seamless
Excellent from start to finish and all very seamless
Thank you so much for your review, we are thrilled that you were happy with our service. We really hope you continue to enjoy your new car! Best wishes, Courtney
Happy but surprised the dealer didn’t include floor mats.
The service in relation to the ordering by process was first class and all went to plan. I was surprised not to receive any floor mats, I have had about 5 cars over the last 15 years and all have come with a set of mats.
Hi Keren, thank you so much for your 5* review - we are delighted that you're happy with our service! Unfortunately, manufacturers are starting to charge for more options that were perceived standard in previous models, however we will take your feedback on board and review our processes for information offered on these items upon quotation linked to these specific models. We hope you enjoy your vehicle and have a great weekend! Best wishes, Jasmine
BYD Seal Purchase
Excellent service from start to finish. My initial enquiry was dealt with swiftly and effeciently by Simon. The ordering process was hassle free and I was kept informed at every stage by Courtney regarding delivery etc. Any query or problem that I had was swiftly dealt with to my satisfaction
Hi Paul, we’re so pleased that everything went smoothly for you! Thank you for taking the time to share your feedback and we wish you the very best with your new car. All the best, Courtney
Great service
Great service from the whole team but in particular Kira - very impressed and would definitely recommend them.
Thank you for your recommendation. We are thrilled you enjoyed your experience with us and we really hope you continue to enjoy your new car. All the best, Courtney
Good value deal
Very good deal. Communication was excellent, keeping me up to date with all relevant details of the order.
Good Morning Russell - thank you for leaving this lovely review, I'm so pleased you had a good experience with us. I hope you're enjoying your new car! All the best, Lauren.
Through no fault of Carparison my vehicle took approximately 4 months to be delivered. This was caused by supplier hold ups. However I was always kept up to date with progress and once supplier had my vehicle Carparison were very quick to act and I had a stress free process. I would definitely use this company again. Big thanks to Lauren and Sam for all their help.
Brian, thank you so much for leaving this great review. Delays with the manufacturer are somewhat unavoidable at times in this industry, however we're so glad you had a good experience with us in spite of this. I'll be sure to pass this along to Sam, who will be thrilled at your kind words! Best wishes, Lauren.
Halfway there
I ordered my car with carparison as I was told the car was available which turned out not to be the case which then meant reinsuring my other car. It wasn’t until I complained about the wait that the care suddenly became available. I didn’t find it easy processing everything , security,finance etc online but got there in the end.. My car turned up on time scheduled but minus the standard expected fittings ie tyre repair kit and pump, ratchet set and the load space cover. I have sent an email about this to carparison and heard nothing yet in response. The delivery driver mentioned none of these things until I looked for myself and took photos whereupon he also took photos. Not happy.
Thank you for your 3* feedback, I can see upon investigation of your case that in fact you did find your load cover and confirmed this with the team. Unfortunately manufacturers are starting to charge for more options that were perceived standard in previous models. We do listen though and will review our processes for information offered on these items upon quotation linked to these specific models. Paperwork that is requested from funders has inheritably got tougher over the years to prevent fraud and protect the end user. Your Caparison team are always on hand to assist should you request it. We wish you many happy miles in your new vehicle, if you have any more question please do reach out 01395 200333.
Goodparison
Attentive, timely, good explanations of what was happening and why. Nothing to complain about and plenty to be happy about.
Thank you so much for leaving us this review, your kind words are much appreciated. We hope you're enjoying the car! If we can help with anything in the future, please do get in touch. All the best, Courtney
Excellent service
They were vey quick and efficient to deal with everything. Helped us through the experience very clearly.
Hi Donna, we’re so pleased that everything went smoothly for you! Thank you for taking the time to share your feedback and we wish you the very best with your new car. All the best, Courtney
Great service
Very easy to deal with and great service/support
Thank you so much for your kind review, we are delighted that you are happy with our service and we hope that you continue to enjoy your new vehicle! Best wishes, Jasmine
Excellent service and relatively easy process.
The whole process was explained well and ran smoothly. My only comment is some of the forms need adapting further for electronic signature. Some were obviously developed for manual signature and led to confusion over how and where to sign. Older customers like myself are not particularly experienced in completing online documents and require clear, unambiguous messaging. Overall however, a very good service with excellent staff.
Thank you for leaving this review Stephen, I'm glad you had a good experience with us however I'm sorry you struggled with the online forms. We're always looking for ways to improve, so we appreciate you leaving this feedback and will certainly look into this to ensure the customer journey is as seamless as possible. I hope you've had a lovely bank holiday weekend enjoying your new car! Best wishes, Lauren.
Amazing Company!!
By far the best leasing company I've dealt with. All the staff were amazing, Wouldn't hesitate to recommend Carparison to all my friends, colleagues and family. 5 STARS!!!
Wow, what a lovely review - thank you so much for taking the time to share your feedback!! We are delighted that you're happy with our service and we hope that you continue to enjoy your new vehicle! Best wishes, Jasmine
Very pleased
Great communication from the start and Emma Goodwin answered all my queries promptly. The deal was the best I could find on the car I was looking for so all over great job.
Thank you for leaving such a lovely review, I'll pass this along to Emma who, I'm sure, will be thrilled you had a good experience with us. I hope you have a lovely bank holiday with your new vehicle! Best wishes, Lauren.
Great Service
Fast, Friendly and efficient service
Thank you for leaving this lovely review Brynley, I'm glad you had a good experience with us. Have a lovely bank holiday weekend with your new car! Best wishes, Lauren.
Fantastic service
Hi Martin, we are so grateful for your 5* review, thank you! Enjoy your new car! All the best, Courtney
Smooth and trouble free from start to finish
Hi Mark, thank you so much for your kind review - we're so pleased that everything went smoothly and we hope you're enjoying your new vehicle! Best wishes, Jasmine